get in touch

One address reaches all of us. Most questions have a faster answer than an email, though, so the table below is worth a glance first.

by email

[email protected]

Instructors and campus staff usually hear back within two business days. Students will get a faster and more complete answer from the help bot, which knows the account and assignment screens and passes on anything it cannot settle.

faster options

what brings you here	where to go
You want to use Sway with your students instructor	Sign up: your school, the classes, and roughly how many students are in them. Sway is free for college courses. Then instructor resources for syllabus language you can paste into your own document, and screen-by-screen walkthroughs of every part of the setup.
You are a student with an account or assignment question student	The Sway Student Help Bot resolves most of these and escalates the rest to us directly. It is the fastest route by a wide margin. Student resources covers activation, matching, deadlines and progress in writing.
You want to see what Sway actually looks like anyone	Real student chat threads, de-identified and shared with permission, and the instructor reports written from them. Doing an assignment is the whole thing drawn screen by screen, from the sign-up link to the survey at the end.
You are introducing Sway to a colleague pdf	The colleague overview is one page and assumes no prior knowledge. Instructor testimonials are what their peers say about running it.
You are bringing Sway to orientation or a campus event campus	Sway for campuses covers first-year orientation, before and during. Sway for events covers debates, panels and public dialogues. Both start with a conversation. Write to us, or book a twenty-minute demo.
You want to hear when something changes anyone	Join the mailing list — name, school or organization, and email. We write when there is something to report: new features, what the research is showing, and when access opens up. It is separate from registering. Joining the list does not create an account, and signing up to use Sway does not put you on the list; you are welcome to do both.